Supplier Relationship Management in the Digital Age: Enhancing Supply Chain Resilience Through Blockchain Technology

Edy  Susanto; Sulartopo; Mohammad Hidayatul  Holili; Gibson  Manalu

doi:10.51903/jmi.v3i3.58

Authors

Edy Susanto Fakultas Studi Akademik, Universitas Sains dan Teknologi Komputer, Semarang City, Indonesia, 50192 https://orcid.org/0009-0004-7864-2772
Sulartopo Fakultas Studi Akademik, Universitas Sains dan Teknologi Komputer, Semarang City, Indonesia, 50192 https://orcid.org/0000-0001-8594-7938
Mohammad Hidayatul Holili Fakultas Studi Akademik, Universitas Sains dan Teknologi Komputer, Semarang City, Indonesia, 50192 https://orcid.org/0009-0008-2932-3969
Gibson Manalu Fakultas Studi Akademik, Universitas Sains dan Teknologi Komputer, Semarang City, Indonesia, 50192 https://orcid.org/0009-0005-0695-5128

DOI:

https://doi.org/10.51903/jmi.v3i3.58

Keywords:

Blockchain, SRM, Supply Chain Resilience, Data Transparency, Operational Efficiency

Abstract

Digital transformation has driven companies to enhance supply chain efficiency and resilience through innovative technologies. However, challenges such as a lack of transparency, low efficiency, and risks of operational disruptions remain significant barriers in Supplier Relationship Management (SRM). This study aims to explore the role of blockchain technology in improving transparency, trust, and supply chain resilience. Using a qualitative case study approach, data were collected through in-depth interviews with supply chain managers from three companies in Indonesia and supporting document analysis. The findings reveal that blockchain implementation enhances operational efficiency by up to 35%, reducing the average process cycle time from 10 days to 6 days. Additionally, transparency levels increased by 40%, reflected in the ability of supply chain participants to monitor information flow in real time. Trust among stakeholders also improved by 25%, attributed to encrypted data security and immutable transaction records. These findings confirm that blockchain strengthens supply chain resilience through three main dimensions: response, recovery, and adaptation. The contribution of this research lies in enriching the literature on the role of blockchain in SRM, particularly in the context of supply chain resilience. Furthermore, the results provide practical guidance for companies in designing blockchain implementation strategies to mitigate operational risks and enhance stakeholder collaboration

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Supplier Relationship Management in the Digital Age: Enhancing Supply Chain Resilience Through Blockchain Technology

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