The Application of AJAX Technology in Web-Based Information Systems to Accelerate Decision Making (Case Study: CV. Suka Mandi)

Indra Riyana  Rahadjeng; Melyani Handoko; Syabrinildi Syabrinildi; R  Jatinurcahyo; Fazhar  Sumantri; Didin  Solehudin

doi:10.51903/jmi.v5i1.334

Authors

Indra Riyana Rahadjeng Economy and Business Faculty. Bina Sarana Informatika University, Jakarta, Indonesia, 10450
Melyani Handoko Economy and Business Faculty. Bina Sarana Informatika University, Jakarta, Indonesia, 10450 https://orcid.org/0000-0003-0299-7142
Syabrinildi Syabrinildi Economy and Business Faculty. Bina Sarana Informatika University, Jakarta, Indonesia, 10450
R Jatinurcahyo Economy and Business Faculty. Bina Sarana Informatika University, Jakarta, Indonesia, 10450
Fazhar Sumantri Economy and Business Faculty. Bina Sarana Informatika University, Jakarta, Indonesia, 10450
Didin Solehudin Economy and Business Faculty. Bina Sarana Informatika University, Jakarta, Indonesia, 10450

DOI:

https://doi.org/10.51903/jmi.v5i1.334

Keywords:

AJAX Prototype, Decision making, User Testing, Web Based Application, Script.aculo.us

Abstract

This study evaluates the impact of AJAX technology on managerial decision-making performance in a web-based information system at CV. Suka Mandi. Unlike prior studies that focus primarily on system development, this research incorporates an empirical evaluation using a before–and–after comparison approach. The system was developed using the Waterfall model and integrated with AJAX technology to enhance responsiveness and usability. Data were collected through task completion time measurements, the System Usability Scale (SUS), and user performance evaluations. The results show a significant improvement in operational efficiency. The average task completion time decreased from 15.2 minutes to 8.1 minutes (a 46.7% improvement). The task success rate increased from 68% to 92%, while the error rate decreased from 22% to 8%. The usability evaluation produced a SUS score of 82.5, indicating excellent usability. A paired sample t-test confirmed that the improvements are statistically significant (p < 0.05). These findings demonstrate that AJAX technology not only enhances system interactivity but also significantly improves decision-making speed and accuracy. This study contributes by providing empirical evidence that links asynchronous web technology to improvements in managerial performance.

References

Álvarez, M., & Hassan, L. (2025). Exploring the Role of Digital Tools in Ethical Managerial Decision-Making. Journal of Management and Informatics, 4, 998–1016. https://doi.org/10.51903/jmi.v4i3.306

Amen, M., & Ranam, M. L. (2025). Lightweight Deepfake Detection on Mobile Devices Using Attention-Enhanced MobileNet and Frequency Domain Analysis. Journal of Technology Informatics and Engineering, 4, 95–114. https://doi.org/10.51903/jtie.v4i1.275

Babin, L. (2017). Beginning Ajax with PHP. Apress. https://link.springer.com/book/10.1007/978-1-4302-0145-8

Bacon, J. (2017). Practical PHP and MySQL: Building Eight Dynamic Web Applications. Prentice Hall. https://www.informit.com/store/practical-php-and-mysql-building-eight-dynamic-web-9780132240598

Chen, L., & Wang, Y. (2023). Enhancing Real-Time Data Visualization in Web-Based Decision Support Systems Using Asynchronous Frameworks. Journal of Computer Information Systems, 63, 412–430. https://doi.org/10.1080/08874417.2023.2185492

Crane, D., Bilbeault, B., & Locke, T. (2017). Prototype & Scriptaculous in Action. Manning Publications. https://www.manning.com/books/prototype-and-scriptaculous-in-action

Crane, D., & Pascarello, E. (2016). AJAX in Action. Manning Publications. https://www.manning.com/books/ajax-in-action

Darie, C., Bogdan, B., & Chresches-Tosa, F. (2016). AJAX and PHP: Building Responsive Web Applications. PACKT Publishing. https://www.packtpub.com/product/ajax-and-php-building-responsive-web-applications/9781904811824

Dewi, K. I., Falasifa, I. M., & Nafasya, F. T. (2026). A Literature Review of Chatbot Utilization in Digital Education. Jurnal Ilmiah Sistem Informasi, 5, 306–325. https://doi.org/10.51903/4wbpcj98

Dopp, S. (2022, August 20). Intro to XHTML: A Tutorial for the Beginner. http://www.sarahdopp.com

Duckett, J. (2018). Beginning Web Programming with HTML, XHTML, and CSS. Wiley Publishing Inc. https://www.wiley.com/en-us/beginning+web+programming+with+html%2c+xhtml%2c+and+css-p-9780764588310

Falani, A. (2020). Perancangan Basis Data. Faculty of Computer Science, Universitas Narotama. http://repository.narotama.ac.id/1319/1/modul%20perancangan%20basis%20data.pdf

Hakim, L. (2018). Membongkar Trik Rahasia Para Master PHP. Lokomedia. https://bukulokomedia.com/detail/membongkar-trik-rahasia-para-master-php

Heilman, C. (2016). Beginning JavaScript with DOM Scripting and Ajax From Novice to Professional. Apress. https://link.springer.com/book/10.1007/978-1-4302-5093-7

Jogiyanto, H. M. (2011). Analisa & Desain Sistem Informasi: Pendekatan Terstruktur Teori dan Praktek Aplikasi Bisnis. ANDI. https://andipublisher.com/produk/detail/analisa-desain-sistem-informasi-pendekatan-terstruktur-teori-dan-praktek-aplikasi-bisnis

Kadir, A. (2019). Mastering Ajax dan PHP. ANDI. https://andipublisher.com/produk/detail/mastering-ajax-dan-php

Kumar, S., & Gupta, M. (2023). Performance Optimization of Asynchronous JavaScript and XML (AJAX) for High-Load Enterprise Applications. Software: Practice and Experience, 53, 285–304. https://doi.org/10.1002/spe.3142

Lee, J. K., & Tan, B. (2024). User Experience and Decision Speed in Web-Based ERP Systems: The Role of Dynamic UI Components. Computers in Human Behavior, 151, 108012. https://doi.org/10.1016/j.chb.2023.108012

Pearlson, K., & Saunders, C. (2020). Managing and Using Information System: A Strategic Approach. John Wiley & Sons Inc. https://www.wiley.com/en-us/managing+and+using+information+systems%3a+a+strategic+approach%2c+7th+edition-p-9781119560562

Porteneuve, C. (2017). Prototype and Script.aculo.us. The Pragmatic Bookshelf. https://pragprog.com/titles/cpajax/prototype-and-script-aculo-us/

Rainer, K., & Cegielski, C. (2021). Introduction to Information System. John Wiley & Sons Inc. https://www.wiley.com/en-us/introduction+to+information+systems%2c+8th+edition-p-9781119607564

Roberts, P., & Zhang, H. (2024). Impact of Web Interactivity on Managerial Efficiency: An Empirical Study of SME Information Systems. International Journal of Information Management, 68, 102715. https://doi.org/10.1016/j.ijinfomgt.2023.102715

Sidik, B. (2021). Javascript. Informatika. https://penerbitinformatika.com/produk/javascript/

Sommerville, I. (2021). Software Engineering. Addison-Wesley. https://www.pearson.com/en-us/subject-catalog/p/software-engineering/p200000003290/9780133943030

Stair, R., & Reynolds, G. (2020). Principles of Information Systems. Course Technology. https://www.cengage.com/c/principles-of-information-systems-14e-stair/9780357112526/